How to Join
 Click on the [SIGN UP] link and complete the form in order to create your account.
Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.
Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

- You can get USD 2 when you signing up.
- You can get USD 1 when you allowing e-mail receives

[Major Benefits]
- 1-3% mileage savings by grades (All grades)
- 3-5% immediate discounts by grade (Silver-Gold Grade)
- You can earn up to USD 2 when writing a review.

[Benefits by membership level]
■ White member (USD 0 ~ 2000 )
- 1% Mileage saving

■ Silver member (USD 2000 ~ 5,000 )
- 2 % Mileage saving
- 3% discount (Over 100 USD)

■ Gold members (over USD 5,000 ~ )
- 3 % Mileage saving
- 5% discount (Over 100 USD)

[Reviews reserve Guide]
- Text review: USD 0.5 reserve save
- Photo review : USD 1 reserve save

You can also purchase products as a non-member.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Following payment methods are available within Saturnation

  - PayPal does not require to create an account when using their service for card payment.

[Credit Card]
  - Visa
  - MasterCard
  - American Express
  - Discover

[Bank Transfer]

[Partial Cancellation]
When paid by card, please be aware that partial cancellation is not available once the card payment is already made.
But once you remake the payment on the items you wish to purchase, total cancellation will be processed.
Cash refund is not available but instead, will be replaced with mileage points.
  • Shipping Method : Shipped by Seller
  • Shipping Area : GLOBAL
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 7 - 20 days
  • Shipping Method : EMS

    Shipping Fee: Free when purchased USD 250 or more

    - USD 20 when purchased less than USD 150
    - USD 10 when purchased USD 150-USD 250
    - FREE when purchased more than USD 250

    • Delivery Time : 7 - 10 days

    #Only apply to the following countries : USA, Canada, Australia, Japan, China, Hong Kong, Taiwan, Singapore, Cambodia, Laos, Macao, Malaysia, Mongolia, Myanmar, Thailand, Vietnam, and the Philippines.
    #Shipping will vary for all other countries depending on package weight and destination.

    Shipping Period : 7 -10 business days for all items as standard delivering time.
    Shipping Option : Sometimes, it may take too long to ship all items at once due to the inventory.
    Products will only be shipped after payment has been made.  Shipping will take 7-10 business days (for in-stock items). Shipping may take longer for some items. 
    EMS tracking information may take 2-3 days to be available.
    International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. 
    All related fees are the responsibility of the recipient.  If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again. 
    All related costs (return shipping, etc.) will be deducted from the refund.
Returns & Exchanges
We ask you for a careful examination prior to your purchase (e.g. size, color).
Requesting any replacement to our Customer Service Center/ Notice Board& Returning products should be made within 7 days with stating regarding cause/ reasons.
Customers should bear any shipping fees for replacements/returns due to ‘change of minds.’
Any request for a replacement to another item shall be deemed as change of mind.
However, any replacements/returns due to faults in our products or mistakes by Saturnation, shipping fees will be borne by us.
Including the order number in returning parcel will help our staffs a lot when identifying items.

[Return Address]
via EMS : 2F, Samsung B/D, 130, Bomun-ro 2 Ga, Seongbuk-gu, Seoul  Korea (02872)

We kindly ask your careful decision upon purchasing.
Any products that are stretched/contaminated/damaged may also not be replaced/exchanged/returned no matter they are worn only once.
Please send us any items with tags on and with according packages.

* Please kindly understand that the policy stated above is made to make sure that all of our customers receive our clean& fresh products at all times.

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

[Partial Cancellation]
When paid by card, please be aware that partial cancellation is not available once the card payment is already made.
But once you remake the payment on the items you wish to purchase, total cancellation will be processed.
Cash refund is not available but instead, will be replaced with mileage points.

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.